Privacy Policy

Last updated: April 3, 2026

1. Introduction

Maestro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Maestro service ("the Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information in the following ways:

  • Account information: Name, email address, and password when you register for an account.
  • Workspace and usage data: Content you submit, messages sent, agents and collections you create, and other interactions with the Service.
  • Technical data: IP address, browser type, operating system, referring URLs, and other log data collected automatically when you access the Service.
  • Payment information: Billing details processed by our payment provider. We do not store full payment card numbers on our servers.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Process transactions and send related information including confirmations and invoices.
  • Respond to your comments, questions, and requests.
  • Send administrative messages, such as updates, security alerts, and support messages.
  • Monitor and analyze usage patterns to improve the Service.
  • Detect, investigate, and prevent fraudulent or unauthorized activity.
  • Comply with legal obligations.

4. Your Content and AI Models

Content you submit to the Service ("Your Content") is processed solely to provide the Service to you. Your Content is never used to train AI models without your explicit, opt-in consent. We do not sell or share Your Content with third parties for their own purposes.

When you use AI-powered features, your prompts and the resulting outputs may be transmitted to our AI model providers (such as Anthropic) subject to their data processing terms. These providers are contractually prohibited from using your data to train their models.

5. Sharing of Information

We do not sell your personal information. We may share information in the following limited circumstances:

  • Service providers: With vendors who help us operate the Service (e.g., hosting, payment processing, analytics), under strict confidentiality obligations.
  • Workspace members: Content you share within a workspace is visible to other members of that workspace.
  • Legal requirements: When required by law, regulation, or valid legal process.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
  • With your consent: For any other purpose with your prior consent.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

7. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and portability: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Objection or restriction: Object to or request restriction of certain processing activities.
  • Withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise these rights, contact us at privacy@maestroapp.cloud.

9. Cookies and Tracking

We use session cookies necessary for the Service to function (e.g., to keep you logged in). We do not use third-party advertising or tracking cookies. You can configure your browser to refuse cookies, but some parts of the Service may not function properly as a result.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it promptly.

11. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

13. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@maestroapp.cloud.